home » about us » Performance & Quality Improvement
Performance & Quality Improvement
The PQI committee comprises people who are related to Semiahmoo House Society in some capacity. Whether they are employees, volunteers, board members or family members they are all equally committed to the continuous improvement of the Society. The committee was formed to create a process by which we could examine the work of the society and learn from our successes as well as our failures. In this way we are always seeking to grow and stand true to the Board’s vision of being the BEST!
The purpose of PQI is to ensure the society implements and manages the programs on the basis of input from all stakeholders and appropriate long and short term planning.
The committee meets monthly to review these procedures.
The committee coordinates the reporting process and participates in the file review and ensures any corrective actions are necessary and followed up. The committee is responsible for all related areas of the Society and improving services and performances in accordance with the information and action plans provided.
PQI reviews the following areas:
- Strategic Planning – this is required from Team management as well as all programs within the Society (short term planning)
- Risk Management – risks associated with any program
- Reports required – of outreach, intake, assessments and service delivery. Compliance w/all legal requirements. Human resources. Individual’s quarterly case reviews. Results of consumers survey’s. Employee surveys. Review of grievances/complaints.
- File Reviews – Individual’s binders, handyDART customer files.
What is a file review?
In all our programs we are required to have certain items in place such as Individual Binders for all the people we support. This includes handyDART customers’ files. Policy requires us to keep specific information in these binders and files, in a certain order. The file reviews are provided to ensure that these binders are in order and the information in them is comprehensive. The PQI process requires someone who works outside of the program to do this kind of “audit”. After the file review is complete all information is then forwarded to the Director of Community Living Services, the Program Coordinator of program reviewed and PQI.
Did you know that we have a PQI policy in our Guiding Principles section of our Standard Operating Procedures?
To answer any questions you may have feel free to contact Shirley Milligan our PQI chairperson or any other PQI member.
PQI would like to welcome all the new File review members and they are Carole Wishinski of Birch House, Russ Elias of Laurie McColl, Lydia Canuel of TLC, Theresa Randle of Life Quest and Esad Kadunic of Noftle!
Also the Survey Committee would like to let everyone know of the upcoming surveys. In April,2005 there will be a HD Consumers survey going out and in May or June there will be an SHS Employees survey going out. Please watch the web for feed back.
Members Name : Representation
Caroline Foster : Residential Fulltime Line Staff
Cherry Cabario
: Self-Advocate
Corinne Pennington :
Family Member
Diane Nimmo :
Residential Program Coordinator
Liz Deschenes
: Residential Program Coordinator Ellen Powell
: Director of Finance
Gale Cooper
: Manager of Community Support Network
Lise Boughen
: Director of Community Living Services
Paul Wheeler
: Executive Director
Ray Williams
: Vocational Fulltime Line Staff
Stephanie Green :
Director of Human Resources
Shirley Milligan
: Nursing Program Coordinator
Sheena Dass
: Vocational Fulltime Line Staff
Wendi Mackintosh :
Director of Family Support
Sue Rochon
: Residential Casual Line Staff
Zi Paris
: Residential Permanent Part-time Line Staff
Gene McMurchy :
Board Member
